New Report Cites the Best IT Projects in City Government

May 2003
by Rhonda Wilson

Eleven cities in the nation have been selected by the Center for Digital Government as having the best overall information technology projects.

A report issued by the Center highlights the cities and how their projects vastly improved local government operations and customer service.

The "Best of Breed" report stems from the Center's 2002 Digital Cities Survey, which was underwritten by Microsoft. The survey examined how city governments have progressed in adopting and utilizing digital technologies to improve the delivery of services to their citizens. More than 300 mayors, chief information officers and city managers were invited to participate in the survey.

The 11 city IT projects were selected from the survey responses based on pre-established criteria that included innovation, enterprise-wide or multi-jurisdictional applications and collaboration.

"The city projects we selected reveal some exciting applications and a genuine desire by local governments to utilize information technology to save time and money, and deliver quality service to their customers," said Cathilea Robinett, executive director of the Center for Digital Government. "We are pleased to acknowledge and highlight these projects and the management team behind each one of them."

The 11 city IT projects cited in the report are:
* Arvada, Colorado: Arvada Intranet
* Boulder, Colorado: Landlink
* Chicago, Illinois: IAT SimDesk
* Colorado Springs, Colorado: Colorado Springs FireWise
* Kansas City, Missouri: Web-Enabled Project Management
* Mesa, Arizona: Automated Inspection Request System
* Roanoke, Virginia: E-Council
* San Diego, California: Synergy Project
* Tacoma, Washington: CLICK! Network
* Tucson, Arizona: COPLINK
* Winston-Salem, North Carolina: Integrated Network Fire Operations